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PRIVACY POLICY

Version applicable as of 25/05/2018

In the context of its business activities, AKIRA Translations is responsible for processing personal data. As privacy is important to us, we undertake to process those personal data in a manner that is legal, correct and transparent, in accordance with the Belgian privacy legislation and the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter ‘the General Data Protection Regulation’).

 

1. Data controller

As data controller, AKIRA Translations is responsible for the correct processing of the personal data concerned. This means that if you have any questions or you wish to exercise your rights in this respect, you can contact:

AKIRA Translations NV
Rue de la Loi / Wetstraat 26/11
1040 Brussels (BE)
Company registration number: 0888.181.785
E-mail: privacy@akiratranslations.be

 

2. Whose personal data do we collect?

This Privacy Policy applies to the processing of personal data concerning (potential) individual clients, contact persons of (potential) business clients, prospects, freelance suppliers, contact persons of business suppliers and users of this website.

 

3. Which personal data do we collect?

a. Information that you provide us with yourself

In the context of our business activities, we may collect the following categories of personal data:

  • personal identification data: name, address, contact details, etc.
  • financial identification data: company name and registration number, VAT number, bank account number, etc.
  • data relating to education and training (freelance suppliers): any degrees obtained and courses followed, professional competence, etc.
  • professional data (freelance suppliers): professional activities, professional experience, specialist subjects, etc.

 

b. Information stored automatically

When you use this website, we collect cookies. For more information about this, we refer to our cookie policy.

 

4. Why and on what grounds do we use your personal data?

We process your personal data:

  • in the context of a contractual agreement (or, at your request, to take the necessary steps before entering into an agreement);
  • based on our legitimate interest to function as a company and to send informative or commercial messages within an existing business relationship (with you having the possibility of indicating at any time that you no longer wish to receive those messages);
  • if you have given your prior consent; or
  • to fulfil our legal and statutory obligations.

We use and process your personal data for the following purposes:

  • general management of the relationship with (potential) clients and suppliers when executing an agreement or responding to a request for a quote;
  • sending out satisfaction surveys and commercial messages about special offers and new services in the context of our business relationship with clients;
  • sending out commercial messages about special offers from third parties and invitations to our suppliers events in the context of our business relationship with suppliers;
  • responding to requests for contact or a quote via forms on this website;
  • offering a secure, optimised and personal user experience on our website.

 

5. Who has access to your data?

Your personal data are processed exclusively for internal use within AKIRA Translations. Your personal data are expressly not sold, transmitted or made available to third parties, unless you have given us prior permission to do so.

Only staff who need to have access to your personal data to carry out their tasks obtain access to your personal data. Those staff must comply with stringent requirements in terms of secrecy in order to guarantee the confidentiality of your personal data.

We are free to call on service providers who will process your personal data at the request and on behalf of AKIRA Translations (e.g. ICT service providers, lawyers, accountants and consultants in the context of tax support). We always conclude a data processing agreement with those processors in accordance with the provisions of the General Data Protection Regulation.

 

6. How long do we store your data?

We will not store your personal data for any longer than is necessary to fulfil the purposes for which they were collected or to comply with the applicable laws and regulations.

Generally this corresponds to the legal retention period. In practical terms, this means for example that most data about (potential) clients and suppliers are kept for 10 years after the end of the contractual agreement.

Personal data concerning prospects are kept for five years after the last contact. Prospects, too, may of course request at any time that their personal data be deleted.

 

7. How do we secure your personal data?

The protection of your personal data is a priority for us and we therefore take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unlawful alteration.

Should a breach of your personal data occur nevertheless and this breach implies a serious risk to your rights and freedoms, we will inform you of this without delay in accordance with the provisions of the General Data Protection Regulation.

 

8. What are your rights and how can you exercise them?

In accordance with the applicable laws and regulations, you have the right to:

  • access: if you can prove your identity, you have the right to information about the processing of your personal data;
  • rectification: if you believe that your personal data are incorrect or incomplete, you can request that they be adapted;
  • deletion: under certain circumstances, you also have the right to have your personal data deleted;
  • restriction of data processing: you can request the restriction of processing of your personal data, in particular in the event of a dispute concerning the accuracy of the data, if the data are necessary in the context of legal action or during the period required by AKIRA Translations to verify whether you can legally exercise your right to have your data deleted;
  • objection: you can object at any time to the processing of your personal data for reasons related to your specific situation. You have an absolute right to object to the processing of your personal data for direct marketing purposes;
  • withdrawal of your consent: if you have given your consent to the processing of your personal data, you have the right to withdraw that consent at any time;
  • data portability: insofar as is legally applicable, you have the right to receive the personal data that you have provided us with or, insofar as is technically possible, have them transmitted to a third party in a structured, commonly used and machine-readable format.

If you wish to exercise one of these rights, you can contact us via privacy@akiratranslations.be. Please indicate clearly which right you wish to exercise and include a scan or a copy of your identity card so that we can identify you.

We will respond as quickly as possible, at the latest one month after receipt of the request.

 

9. Questions or complaints

If you have any questions or complaints about the collection, processing and use of your personal data or the exercising of your rights in this respect, you can contact us via privacy@akiratranslations.be.

If you believe that we do not comply with your rights as indicated above, you also have the right to contact or lodge a complaint with the Belgian data protection authority (www.privacycommission.be).

 

10. Modifications

We reserve the right to modify this Privacy Policy at any time. The most recent version will always be available on this web page. We will, however, inform you of any substantial changes.